Future-proofing your business
Academic References (Selective)
Business Wellbeing & Customer Experience
Hamdan Q, Lemke F and Jafari A. (2022, 21st-23rd June) Salesforce Well-being and Sales Success in Business-to-Business (B2B). CBIM International Conference – Reimagining innovation in B2B Marketing and Sales: turbulent ecosystems, empowered buyers and runaway inflation. Online: Georgia State University, Center for Business & Industrial Marketing.
Lemke, F., Hamdan, Q., & Jafari, A. (2021, 5th-7th July). The Conceptual Foundations of Well-Being in The Service Ecosystem. Paper presented at the Academy of Marketing – Reframing Marketing Priorities.
Lemke, F., & Hamdan, Q. (2019). Experience 2.0 in Services. Paper presented at the QUIS16 – Advancing Service Research and Practice, Karlstad Sweden.
Dzenkovska, J., Heirati, N., Lemke, F., & Schoefer, K. (2016). Customer Experience Quality: Preliminary Inquiry Using Repertory Grid Technique. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.
Dzenkovska, J., Heirati, N., Schoefer, K., & Lemke, F. (2016). Shaping Customer Experience through the Service, Communication, and Usage Encounters. Paper presented at the Academy of Marketing Annual Conference 2016, Newcastle upon Tyne: Northumbria University.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer Experience Quality: An Exploration in Business and Consumer Contexts Using Repertory Grid Technique. Journal of the Academy of Marketing Science, 39(6), 846-869.
Lemke, F., Clark, M., Wilson, H., & Macdonald, E. (2011). Customer Experience and Customer Value: Determining the Link in B2B Settings. Paper presented at the 19th International Colloquium in Relationship Marketing, Rochester, NY, USA.
CSR, Sustainability, Reputation & Value
Van Waes S., Lemke, F., Molderez, I. & Eyckmans, J. (2024, 3rd-6th September) Understanding Social Sustainability: A Systematic Literature Review Towards Developing a Framework of Indicators for Staging Future Mega Sport Events. EASM (European Association for Sport Management), 2024 Conference: Sport Management and Social Inclusion. Paris, France: Université Gustave Eiffel.
Van Waes S., Lemke, F., Molderez, I. & Eyckmans, J. (2024, 8th August) Beyond the Games: Unveiling the Social Sustainability of Mega Sport Events. 11th International Sport Business Symposium: The Future of the Olympic Games. Paris, France: Johannes Gutenberg Universität Mainz.
Gorton, M., Kastenhofer, K., Lemke, F., Esquivel, L., & Nicolau, M. (2024). Resource Dependencies and the Legitimatization of Grocery Retailer’s Social Evaluations of Suppliers. Journal of Business Ethics, 192, 729-744.
von Berlepsch, D., Lemke, F., & Gorton, M. (2024). The importance of corporate reputation for supply chains: A systematic literature review of CR, bibliometric mapping, and research agenda. Journal of Business Ethics, 189, 9-34.
Li, L., Lemke, F., & Yang, Y. (2023, 2nd-3rd February). Gaps and evolution of theory-based research in business sustainability – a machine learning approach. Paper presented at the IPSERA UK-Ireland Regional Conference, Newcastle, UK.
Dörrich, J., Kastenhofer, K., Gorton, M., Lemke, F., Nicolau, M., & Bethge, J. (2021). Behaviour change interventions for more sustainable food consumption: A review of three REWE International cases studies. VALUMICS Horizon 2020 G.A. No 727243.
Alsawafi, A., Lemke, F., & Yang, Y. (2021). The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective. International Journal of Production Economics, 232, 107927.
Panzone, L. A., Sniehotta, F. F., Comber, R., & Lemke, F. (2020). The effect of traffic-light labels and time pressure on estimating kilocalories and carbon footprint of food. Appetite, 155, 104794.
Metreveli, A., Lemke, F., & Wagner, B. (2020). Conceptualising Customer-perceived Value: Empirical Evidence from Business-to-Business Third-party Logistics Buyers. Paper presented at the EurOMA 2020 – Managing Operations for Impact, Warwick, UK.
Alsawafi, A. A., Lemke, F., & Yang, Y. (2020). A Dynamic Capability View of the Impact of Quality Management Relations on the Triple Bottom Line. Paper presented at the EurOMA 2020 – Managing Operations for Impact, Warwick, UK.
Alsawafi, A., Lemke, F., & Yang, Y. (2019). The Role of Internal Quality Relations in Driving Sustainability Performance. Procedia Manufacturing, 39, 675-684.
Metreveli, A., Wagner, B., & Lemke, F. (2019). Customer Perceived Environmental Value and its Drivers in Logistics Outsourcing Relationships. Paper presented at the 28th Eurasia Business and Economics Society (EBES) conference, Coventry, UK.
Schamari, D., & Lemke, F. (2018). Reputational Spill-over Effects in a Co-creating Value Dynamic: A Systematic Meta-Analysis. Paper presented at the The International Colloquium on Relationship Marketing (ICRM), Cardiff, UK.
Lemke, F., & Petersen, H. L. (2018). Managing Reputational Risks in Supply Chains. In Y. Khojasteh (Ed.), Supply Chain Risk Management: Advanced Tools, Models, and Developments (pp. 65-84). Singapore: Springer Nature.
Lemke, F., & Petersen, H. L. (2016a). Managing Reputational Risks in Supply Chains. In Y. Khojasteh (Ed.), Supply Chain Risk Management: Advanced Tools, Models, and Developments: Springer.
Lemke, F., & Petersen, H. L. (2016b). A Responsible Service Dominant Logic. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.
Panzone, L. A., Lemke, F., & Petersen, H. L. (2016). Biases in consumers’ assessment of environmental damage in food chains and how investments in reputation can help. Technological Forecasting and Social Change, 111, 327-337.
Metreveli, A., Lemke, F., & Wagner, B. (2016). Conceptualisation of Environmental Value in Supplier-Customer Relationships: Investigating the Perspectives of Third-party Logistics Providers. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.
Toon, M., & Lemke, F. (2016). Hearing the Quite Voices – Digital Empowerment of Low Status Stakeholders in Complex Value Co-creation Construction Scenarios. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.
Petersen, H. L., & Lemke, F. (2015). Mitigating reputational risks in supply chains. Supply Chain Management: An International Journal, 20(5), 495-510.
Toon, M., & Lemke, F. (2015). What is Multi-Agency Value Co-Creation Anyway? Paper presented at the 23rd International Colloquium on Relationship Marketing, Helsinki, Finland.
Metreveli, A., Wagner, B., & Lemke, F. (2014). Business-to-Business Supplier-Customer Relationship Value Creation. Paper presented at the 22nd International Colloquium on Relationship Marketing, Newcastle upon Tyne.
Lemke, F., & Luzio, J. P. P. (2014). Exploring Green Consumers’ Mind-set towards Green Product Design and Life Cycle Assessment: The Case of Sceptical Brazilian and Portuguese Green Consumers. Journal of Industrial Ecology, 18(5), 619-630.
Panzone, L., Petersen, H. L., & Lemke, F. (2014). The Role of Reputation in Consumer Assessment of Socially Irresponsible Behaviour in Food Chains: Lessons for Customer Management. Paper presented at the 22nd International Colloquium on Relationship Marketing, Newcastle upon Tyne.
Lemke, F., & Petersen, H. L. (2013a). Managing Customer Relationships in Modern Society: Understanding Sustainable Products and Sustainable Consumption. Paper presented at the 21st International Colloquium in Relationship Marketing, Rennes, France.
Lemke, F., & Petersen, H. L. (2013b). Teaching Reputational Risk Management in the Supply Chain. Supply Chain Management: An International Journal, 18(4), 413-428.
Luzio, J. P. P., & Lemke, F. (2013). Exploring Green Consumers’ Product Demands and Consumption Processes: The Case of Portuguese Green Consumers. European Business Review, 25(4), 281-300.
Petersen, H. L., & Lemke, F. (2013). Supply Chain Risks – How Supplier Behavior Impacts Corporate Reputation and What to do About it. Paper presented at the 24th Annual Meeting of the International Association for Business & Society (IABS); Conference Theme: Social Innovations That Create a Better World, Portland, Oregon, USA.
Wilson, H., Macdonald, E., Lemke, F., & Clark, M. (2011). Service Quality, Usage Process Quality, and Value-in-use. Paper presented at the EMAC 40th Conference, Ljubljana, Slovenia.
Supply Chain Management & Resilience
Lemke, F., Elgersma, E., Wagner, B., & McDougall, N. (2024). Mitigating the Effects of Global Disruptions on Supply Chains: Gaining Insights from the Dairy Industry during Covid-19. Production Planning & Control, 1-21.
Li, L., Lemke, F., & Yang, Y. (2023). A critical literature review of theory advancements in business sustainability: a machine learning approach in the context of supply chain management research. Paper presented at the EurOMA 2023 conference, Leuven, Belgium.
Tran, P. N. T., Gorton, M., & Lemke, F. (2022). Buyers’ perspectives on improving performance and curtailing supplier opportunism in supplier development: A social exchange theory approach. Industrial Marketing Management, 106, 183-196.
Tran, P. N. T., Gorton, M., & Lemke, F. (2021). When supplier development initiatives fail: Identifying the causes of opportunism and unexpected outcomes. Journal of Business Research, 127, 277-289.
Tran, P., Lemke, F., & Gorton, M. (2020). Exploring the Dark Side of Supplier Development in the Agri-Food Industry. Paper presented at the POMS 31st Annual Conference – Sustainable Innovation and Responsible Analytics as a Force for Good, Minneapolis, USA.
Alfarsi, F., Lemke, F., & Yang, Y. (2020, 29-30 June). Supply chain resilience and firm performance: the balance between capabilities and vulnerabilities. Paper presented at the 27th EurOMA – Managing Operations for Impact, Warwick, UK.
Alfarsi, F., Lemke, F., & Yang, Y. (2019). The Importance of Supply Chain Resilience: An Empirical Investigation. Procedia Manufacturing, 39, 1525-1529.
Tran, P. N. T., Lemke, F., & Gorton, M. (2019). When supplier development initiatives fail: exploring the causes of opportunism and unexpected outcomes. Paper presented at the 26th EurOMA Conference, Helsinki, Finland.
Services, Digitalisation, Innovation & Hidden Needs
Shirazi, F., Hajli, N., Sims, J., & Lemke, F. (2022). The role of social factors in purchase journey in the social commerce era. Technological Forecasting and Social Change, 183, 121861.
Katsaridou, I., & Lemke, F. (2020, 9-12 July). Encouraging Customer Citizenship Behaviours: The Unexplored Potential of Employee Gratitude. Paper presented at the 11th SERVSIG 2020 – High Tech and High Touch: The Future of Human Services, Brisbane, Australia.
Osei-Frimpong, K., McLean, G., Wilson, A., & Lemke, F. (2020). Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context. Journal of Business Research, 120, 82-93.
Katsaridou, I., & Lemke, F. (2019). Unveiling the whys and wherefores of customer helpful behaviours. Paper presented at the QUIS16 – Advancing Service Research and Practice, Karlstad Sweden.
Osei-Frimpong, K., Wilson, A., & Lemke, F. (2018). Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information. Technological Forecasting and Social Change, 126(Supplement C), 14-27.
Osei-Frimpong, K., Wilson, A., Lemke, F., & McLean, G. (2018). Examining the service engagement process in value co-creation in healthcare service delivery: a multi-level perspective. Paper presented at the 47th Annual European Academy of Marketing (EMAC) conference, Glasgow, Scotland.
Osei-Frimpong, K., Wilson, A., & Lemke, F. (2016, 26th – 28th February). An Examination of the Influence of ICT on Patient Co-Creation in Healthcare Service Delivery at the Micro Level. Paper presented at the 2016 Winter Marketing Academic Conference, Las Vegas, NV, USA.
Fain, N., Wagner, B., & Lemke, F. (2014). Exploring Collaboration in New Product Development. Paper presented at the 19th Academic Design Management Conference, London, UK.
Goffin, K., Lemke, F., & Kohners, U. (2010). Identifying Hidden Needs: Creating Breakthrough Products. New York: Palgrave Macmillan.
© 2024 HORIZON22, Prof. Dr. Fred Lemke
Future-proofing your business